There is a simple HP Service that is loaded in your system at the time the printer is loaded. The name of this service is the
HP CUE Discovery Service
Something in this service does not communicate correctly with Windows Vista.
There is a simple way to solve this issue.
- Go to your Start window and in the text box at the bottom of the start menu type services.msc
- Windows Vista will broadcast a message asking if you want to run this Management Console, you will want to say yes.
- Once your services.msc opens up you will want to find the services starting with the letter H. Look for HP CUE DISCOVERY SERVICE
- Right click on this service and choose properties.
- A window will be opening and you will see a drop down box labeled startup type. Choose disabled.
- Then you will see buttons labeled Start - Stop - Pause - Resume. Choose stop.
- Finally click ok and reboot your computer(you do not need to reboot, however it is good measure)
- The last step is to reload your Photosmart printer drivers.
Good luck and Happy Printing.
2 comments:
I have exactly this problem with the HP Photosmart and Vista.
In your instructions, you don't mention whether one needs to uninstall the driver program first.
I've already uninstalled and re-installed the driver. In following your steps, do I need to do these steps with HP CUE prior to uninstalling driver? Just follow the HP CUE steps and reinstall over the existing driver?
Thank you for your help!!
I am sorry you are quite right, I did forget to mention this. It should work fine to run these steps and reboot. Upon reboot you may need to reinstall the printer/driver.
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