Thursday, July 10, 2008

What To Keep In Mind When Choosing A Support Rep or Company

In todays world needing computer support is a necessary evil. With a decision as important as who your going to hire to fix your computer; there are important things to keep in mind. A lot of computer users make the mistake of letting a friend or relative look at their computer for free. This is actually like playing Russian roulette. Sometimes it works out, they may actually know what they are doing. However letting a hobby computer person touch your computer may make the situation worse. Think of it like this, would you let your nephew, grandson, son in-law or whomever be in charge of your money or finances? Now, if they are a trained professional then this may be exactly what you should do. The key is do not let anyone work on your computer without verifying their experience.

So what questions should you ask? When choosing someone to work on your computer, you should ask the same kind of general questions you would ask any contractor. Whether its working on your home, car or any other project.

  1. What is your hourly rate? What are your operating hours? Are there any hidden costs?

  2. How long do you estimate this job will take?

  3. What if the problem comes back? Will you still charge to re-fix it?

  4. What is your experience level?

  5. Will you show me how to fix smaller issues like this?

  6. Can I have references?

These may sound very simple. However its often easy in the heat of the moment to not concentrate on these issues. Many technicians are more charismatic than their skills can back up. Don't worry just remember these questions. When you have verified them, you can feel more secure that your job will be completed properly.